We can only accept returns or exchanges for unopened and unused items.
To return/exchange an item from finescents.co.uk, please follow the instructions below:
1. Contact firstname.lastname@example.org detailing the reason for the return or exchange (please include any relevant photos).
2. Once we have confirmed your return, carefully re-pack your items addressing your parcel to the Fine Scents return address that will be provided.
3. Return the parcel via your local Post Office/Courier Company. Please ensure you keep hold of your proof of postage
4. You will receive an email confirmation when we receive your return and your refund/exchange has been processed.
For damaged or broken items, if on receipt of the information and photos provided we confirm the damage was made in transit a refund or replacement will be sent. Please allow up to 21 working days for us to process any returns or exchanges.